City Chariots LTD Privacy Notice

Last Updated: April 29, 2026

1. Introduction

City Chariots Ltd ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This policy explains how we collect, use, and safeguard information when you use our IT managed services, visit our website, or interact with our support teams.

2. Information We Collect

We collect information necessary to provide and manage our IT services, including:

• Contact Information: Name, job title, email address, and phone number.

• Service Data: IP addresses, device identifiers, system logs, and network configuration details required for troubleshooting and monitoring.

• Billing Information: Payment details and business addresses for invoicing.

• Support Interactions: Content of helpdesk tickets, emails, and recorded support calls.

3. How We Use Your Information

We process your data based on contractual necessity, legal obligation, or legitimate business interests. Purposes include:

• Providing and maintaining our managed IT services.

• Responding to support requests and technical inquiries.

• Securing client networks and preventing fraudulent activity.

• Processing payments and managing account renewals.

4. Data Sharing and Third Parties

We do not sell your personal data. We may share information with trusted third parties only to provide our services, such as:

• Cloud Service Providers: (e.g., Microsoft Azure, AWS) for hosting and backup.

• Software Vendors: For licensing and troubleshooting specific applications.

• Payment Processors: To securely handle transactions.

• Legal Authorities: If required by law or to protect our legal rights.

5. Data Security

As an IT provider, we employ industry-standard security measures, including encryption (SSL/TLS), firewalls, and multi-factor authentication (MFA). While we strive for absolute security, no system is 100% immune to risk.

6. Data Retention

We retain personal data only as long as necessary to fulfill our service obligations or comply with legal requirements (typically up to 6 years following contract termination for tax and legal purposes).

7. Your Rights

Depending on your location (e.g., UK, EU, California), you may have the following rights:

• Access: Request a copy of the data we hold about you.

• Correction: Ask us to update inaccurate information.

• Deletion: Request that we erase your data (the "Right to be Forgotten").

• Portability: Request a transfer of your data to another provider.

• Objection: Object to processing based on legitimate interests.

8. Contact Us

For any questions regarding this policy or to exercise your rights, please contact our Data Protection Officer:

• Email: city.chriots@outlook.com

• Address: Bolingbroke Park, Cornflower Court, 15 Ebony Crescent, Barnet, EN4 8FL